Help with State Agencies | Official Website - Assemblymember Pilar Schiavo Representing the 40th California Assembly District

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The District office has put over $1 million back into constituents' pockets by helping cut through red tape and solve ongoing issues like delays in receiving funds owed, updating a license, or advocating for a timely resolution to a problem.

The district office can help you with:

The CA Department of Motor Vehicles
The CA Employment Development Department
- Paid Family Leave
- Unemployment Insurance
- Disability Insurance
The CA Franchise Tax Board

If you need help with a state agency, the office can help you too!

See the chart below for steps you can take to address issues with State Agencies. By starting with the recommended steps, you can ensure your case is ready for us to assist, if needed.

If you have already attempted the steps below, our office can help to follow up with agencies on your behalf.

State Agency	Have you already?	If so, has at least this amount of time passed since?
CalFresh	Contacted your appointed case manager? Contacted your County Supervisor’s office? Santa Clarita Valley: Supervisor Barger https://kathrynbarger.lacounty.gov/ (661) 287-3657 San Fernando Valley: Supervisor Horvath https://lindseyhorvath.lacounty.gov/ (818) 880-9416 Called the County CalFresh Office Phone Number: General - (310) 258-7400 Interview Rescheduling - (310) 343-4501	2 weeks
CalTrans	Submitted a Customer Service Request online? https://csr.dot.ca.g ov/ (213) 897-1200	2 weeks
CalVet	Connected with a Veteran Service Officer (VSO) to get access to all benefits? https://www.calvet.ca.gov/find-a-service-provider Santa Clarita: (661) 254-0070 San Fernando Valley: (818) 892-9227 or (818) 891-7711 Ext. 36183	1-2 weeks
CA Public Utilities Commission (CPUC)	Submitted a complaint on the CPUC website? https://www.cpuc.ca.gov/consumer-support/file-a-complaint 213-576-7000	2 weeks
Department of Consumer Affairs (DCA)	Attempted to resolve the issue by contacting DCA? https://www.dca.ca.gov/about_us/contactus.shtml (800) 952-5210	14 Days
Department of Motor Vehicles (DMV)	Completed paperwork and sent to the DMV? Attempted to do online assistant/online DMV? https://www.dmv.ca.gov/portal/dmv-virtual-office Contacted the DMV office where the original issue was handled? 1-800-777-0133	10 business days
Department of Insurance (DOI)	Reached out to the office of the Ombudsman? Telephone: (916) 492-3545 Email: ombudsman@insurance.ca.gov Filed a Complaint (if applicable): www.insurance.ca.gov/01-consumers/101-help/	10 business days
Department of Justice (DOJ) / Office of the Attorney General (OAG)	Filed a complaint or report on their website? https://oag.ca.gov/home (Scroll down and click on the “File a Complaint or Report” tab)	2-3 weeks
Employment Development Department (EDD)	Benefits Claims: Filed claim on EDD website? https://edd.ca.gov/en/claims/ Received correspondence from EDD acknowledging your claim and providing you with an EDD Account Number? EDD Debit Card Issues: Called Money Network? 1-800-684-7051 Claims in appeals: Our office can only assist after you have had your hearing. For more information please visit: https://cuiab.ca.gov/	For Unemployment Claims: 4 weeks after applying for benefits to begin For Disability Claims: 2 weeks for benefits to begin
Franchise Tax Board (FTB)	Attempted to resolve it by contacting the FTB? https://www.ftb.ca.gov/help/contact/index.html 213-897-5196	2 weeks
Housing & Community Development (HCD)	Attempted to resolve the issue by contacting HCD? https://www.hcd.ca.gov/contact-us (800) 952-8356	3 weeks
Covered CA	Made attempts to contact Covered CA via phone & or email (866) 613-3777	2 weeks
Medi-Cal / Department of Health Care Services (DHCS)	Emailed Medi-Cal Managed Care Ombudsman: mmcdombudsmanoffice@dhcs.ca.gov Called (888) 452-8609 Medi-Cal Dental: (800) 322-6384	3 weeks
CA Department of Public Health (CDPH)	Made attempts to contact CDPH via phone & or email https://www.cdph.ca.gov/Pages/contact_us.aspx (833) 422-4255	2 weeks

If you've completed the above, or need other assistance:

EDD Assistance Other Casework Assistance